{"id":90,"date":"2013-08-11T20:13:42","date_gmt":"2013-08-11T20:13:42","guid":{"rendered":"http:\/\/localhost:8888\/test\/?page_id=545"},"modified":"2026-03-18T01:43:47","modified_gmt":"2026-03-18T00:43:47","slug":"faq","status":"publish","type":"page","link":"https:\/\/iberoo.com\/de\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-center\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >H\u00c1UFIG GESTELLTE FRAGEN<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n\n<p>Wenn Sie zum ersten Mal in unserem Online-Shop einkaufen, haben Sie wahrscheinlich viele Fragen. In diesem Abschnitt m\u00f6chten wir versuchen, die am h\u00e4ufigsten gestellten Fragen unserer Kunden zu beantworten.<\/p>\n\n<h3 class=\"accordion_title\">H\u00e4ufig gestellte Fragen<\/h3><div class=\"accordion\">\r\n\r\n\t<div id=\"accordion-3122743434\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3122743434-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfa-qu\u00e9-pa\u00edses-hac\u00e9is-env\u00edos?\" aria-expanded=\"false\" aria-controls=\"accordion-3122743434-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>In welche L\u00e4nder liefern Sie?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3122743434-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3122743434-label\">\n\t\t\t\r\n\r\nUnser Online-Bestellsystem erm\u00f6glicht K\u00e4ufe aus allen L\u00e4ndern der Europ\u00e4ischen Union sowie aus Gro\u00dfbritannien. Sollten Sie in einem anderen Land wohnen, kontaktieren Sie uns bitte, damit wir gemeinsam M\u00f6glichkeiten f\u00fcr den Versand Ihrer Produkte finden k\u00f6nnen.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-2342104009\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2342104009-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfcu\u00e1nto-tardan-en-llegar-los-pedidos?\" aria-expanded=\"false\" aria-controls=\"accordion-2342104009-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Wie lange dauert es, bis die Bestellung eintrifft?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2342104009-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2342104009-label\">\n\t\t\t\r\n\r\nEl tiempo medio de tr\u00e1nsito de nuestros env\u00edos es de 3 a 5 d\u00edas desde que sale desde nuestro almac\u00e9n.\r\n\r\nLos pedidos nosotros los preparamos muy r\u00e1pido, de hecho si el pedido lo haces antes de las 12 de la ma\u00f1ana seguramente se enviar\u00e1 el mismo d\u00eda.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-2913616113\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2913616113-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfcu\u00e1les-son-las-formas-de-pago-que-acept\u00e1is?\" aria-expanded=\"false\" aria-controls=\"accordion-2913616113-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Welche Zahlungsarten akzeptieren Sie?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2913616113-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2913616113-label\">\n\t\t\t\r\n\r\nWir akzeptieren Zahlungen per Bank\u00fcberweisung oder Kredit- bzw. Debitkarte. Sie k\u00f6nnen Ihre Eink\u00e4ufe auch \u00fcber Klarna in Raten finanzieren.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-3328082153\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3328082153-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfpuedo-devolver-productos?\" aria-expanded=\"false\" aria-controls=\"accordion-3328082153-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Kann ich Produkte zur\u00fcckgeben?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3328082153-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3328082153-label\">\n\t\t\t\r\n\r\nJa, aber bitte lesen Sie sich vorher die Allgemeinen Gesch\u00e4ftsbedingungen auf unserer <a href=\"https:\/\/iberoo.com\/de\/ruckgabe-erstattung\/\">Seite zu R\u00fcckgabe und Erstattung durch<\/a>.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-89944759\" class=\"accordion-item\">\n\t\t<a id=\"accordion-89944759-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfllegar\u00e1n-en-buen-estado-los-productos-refrigerados?\" aria-expanded=\"false\" aria-controls=\"accordion-89944759-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Werden die K\u00fchlprodukte in gutem Zustand ankommen?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-89944759-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-89944759-label\">\n\t\t\t\r\n\r\nPara el env\u00edo de productos refrigerados utilizamos diferentes m\u00e9todos de conservaci\u00f3n, como cajas de poliestireno herm\u00e9ticas y geles acumuladores de fr\u00edo para aguantar el producto refrigerado el m\u00e1ximo tiempo posible.\r\n\r\nEs importante que sepa que los productos que van envasados al vac\u00edo o las cu\u00f1as o quesos enteros no necesitan ser refrigerados y que si pide productos que necesitan refrigeraci\u00f3n debe recoger el paquete en la oficina de env\u00edo a la mayor brevedad posible para evitar que est\u00e9 all\u00ed almacenado a temperatura ambiente.\r\n\r\nPersonalmente recomendamos evitar productos como queso en lonchas, queso fresco u otros productos en los que no se pueda romper la cadena del fr\u00edo, si lo hace usted ser\u00e1 el \u00fanico responsable de si la mercanc\u00eda llega deteriorada.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-3833978235\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3833978235-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfqu\u00e9-hago-si-mi-pedido-llega-da\u00f1ado-o-en-mal-estado?\" aria-expanded=\"false\" aria-controls=\"accordion-3833978235-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Was soll ich tun, wenn meine Bestellung besch\u00e4digt oder in schlechtem Zustand ankommt?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3833978235-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3833978235-label\">\n\t\t\t\r\n\r\nSi al recibir su pedido observa que la caja viene da\u00f1ada o que puede haber sufrido alg\u00fan tipo de maltrato en el transporte, no lo rechace, simplemente al firmar el albar\u00e1n de entrega pida que pongan en las observaciones que el paquete no estaba en buenas condiciones.\r\n\r\nUna vez lo tenga en su poder haga fotograf\u00edas del estado del env\u00edo antes de abrirla y de los productos que se hayan da\u00f1ado de su interior una vez que la haya abierto, despu\u00e9s h\u00e1ganos llegar las im\u00e1genes por Whatsapp.\r\n\r\nTodos nuestros env\u00edos est\u00e1n asegurados y nosotros nos encargaremos de reclamar el importe a la agencia, a usted se le abonar\u00e1 el importe de los productos da\u00f1ados d\u00e1ndole a elegir entre cup\u00f3n para su pr\u00f3xima compra o reembolso del dinero al m\u00e9todo de pago con el que hizo el pedido.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-2038488177\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2038488177-label\" class=\"accordion-title plain\" href=\"#accordion-item-necesito-un-producto-que-no-est\u00e1-en-vuestra-tienda-online,-\u00bfpod\u00e9is-conseguirlo-y-envi\u00e1rmelo?\" aria-expanded=\"false\" aria-controls=\"accordion-2038488177-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Necesito un producto que no est\u00e1 en vuestra tienda online, \u00bfpod\u00e9is conseguirlo y envi\u00e1rmelo?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2038488177-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2038488177-label\">\n\t\t\t\r\n\r\n\u00a1Por supuesto! Simplemente contacta con nosotros indicando lo que buscas y te lo haremos llegar si hay stock en nuestro pa\u00eds.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-90","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Preguntas Frecuentes - Iberoo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/iberoo.com\/de\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Preguntas Frecuentes - Iberoo\" \/>\n<meta property=\"og:url\" content=\"https:\/\/iberoo.com\/de\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Iberoo\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-18T00:43:47+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data1\" content=\"1\u00a0Minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/iberoo.com\\\/faq\\\/\",\"url\":\"https:\\\/\\\/iberoo.com\\\/faq\\\/\",\"name\":\"FAQ - 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