{"id":90,"date":"2013-08-11T20:13:42","date_gmt":"2013-08-11T20:13:42","guid":{"rendered":"http:\/\/localhost:8888\/test\/?page_id=545"},"modified":"2026-03-18T01:43:47","modified_gmt":"2026-03-18T00:43:47","slug":"faq","status":"publish","type":"page","link":"https:\/\/iberoo.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-center\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >FREQUENTLY ASKED QUESTIONS<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n\n<p>If this is your first time shopping in our online store, you probably have a lot of questions, and in this section we want to try to answer the most frequently asked questions from our customers.<\/p>\n\n<h3 class=\"accordion_title\">Frequently Asked Questions<\/h3><div class=\"accordion\">\r\n\r\n\t<div id=\"accordion-2998622506\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2998622506-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfa-qu\u00e9-pa\u00edses-hac\u00e9is-env\u00edos?\" aria-expanded=\"false\" aria-controls=\"accordion-2998622506-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Which countries do you ship to?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2998622506-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2998622506-label\">\n\t\t\t\r\n\r\nOur online sales system allows purchases from any country within the European Union and also from the UK. If you live in another country, please contact us and we will explore ways to ship your products to you.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-590297090\" class=\"accordion-item\">\n\t\t<a id=\"accordion-590297090-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfcu\u00e1nto-tardan-en-llegar-los-pedidos?\" aria-expanded=\"false\" aria-controls=\"accordion-590297090-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long does it take for orders to arrive?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-590297090-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-590297090-label\">\n\t\t\t\r\n\r\nEl tiempo medio de tr\u00e1nsito de nuestros env\u00edos es de 3 a 5 d\u00edas desde que sale desde nuestro almac\u00e9n.\r\n\r\nLos pedidos nosotros los preparamos muy r\u00e1pido, de hecho si el pedido lo haces antes de las 12 de la ma\u00f1ana seguramente se enviar\u00e1 el mismo d\u00eda.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-1648122550\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1648122550-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfcu\u00e1les-son-las-formas-de-pago-que-acept\u00e1is?\" aria-expanded=\"false\" aria-controls=\"accordion-1648122550-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What forms of payment do you accept?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1648122550-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1648122550-label\">\n\t\t\t\r\n\r\nWe accept payment by bank transfer or credit or debit card. You can also finance your purchases in installments through Klarna.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-3609302196\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3609302196-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfpuedo-devolver-productos?\" aria-expanded=\"false\" aria-controls=\"accordion-3609302196-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I return products?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3609302196-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3609302196-label\">\n\t\t\t\r\n\r\nYes, but please read the terms and conditions on our <a href=\"https:\/\/iberoo.com\/en\/returns-refunds\/\">returns and refunds page<\/a>.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-2028461636\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2028461636-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfllegar\u00e1n-en-buen-estado-los-productos-refrigerados?\" aria-expanded=\"false\" aria-controls=\"accordion-2028461636-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Will the refrigerated products arrive in good condition?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2028461636-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2028461636-label\">\n\t\t\t\r\n\r\nPara el env\u00edo de productos refrigerados utilizamos diferentes m\u00e9todos de conservaci\u00f3n, como cajas de poliestireno herm\u00e9ticas y geles acumuladores de fr\u00edo para aguantar el producto refrigerado el m\u00e1ximo tiempo posible.\r\n\r\nEs importante que sepa que los productos que van envasados al vac\u00edo o las cu\u00f1as o quesos enteros no necesitan ser refrigerados y que si pide productos que necesitan refrigeraci\u00f3n debe recoger el paquete en la oficina de env\u00edo a la mayor brevedad posible para evitar que est\u00e9 all\u00ed almacenado a temperatura ambiente.\r\n\r\nPersonalmente recomendamos evitar productos como queso en lonchas, queso fresco u otros productos en los que no se pueda romper la cadena del fr\u00edo, si lo hace usted ser\u00e1 el \u00fanico responsable de si la mercanc\u00eda llega deteriorada.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-2501734923\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2501734923-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfqu\u00e9-hago-si-mi-pedido-llega-da\u00f1ado-o-en-mal-estado?\" aria-expanded=\"false\" aria-controls=\"accordion-2501734923-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What do I do if my order arrives damaged or in poor condition?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2501734923-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2501734923-label\">\n\t\t\t\r\n\r\nSi al recibir su pedido observa que la caja viene da\u00f1ada o que puede haber sufrido alg\u00fan tipo de maltrato en el transporte, no lo rechace, simplemente al firmar el albar\u00e1n de entrega pida que pongan en las observaciones que el paquete no estaba en buenas condiciones.\r\n\r\nUna vez lo tenga en su poder haga fotograf\u00edas del estado del env\u00edo antes de abrirla y de los productos que se hayan da\u00f1ado de su interior una vez que la haya abierto, despu\u00e9s h\u00e1ganos llegar las im\u00e1genes por Whatsapp.\r\n\r\nTodos nuestros env\u00edos est\u00e1n asegurados y nosotros nos encargaremos de reclamar el importe a la agencia, a usted se le abonar\u00e1 el importe de los productos da\u00f1ados d\u00e1ndole a elegir entre cup\u00f3n para su pr\u00f3xima compra o reembolso del dinero al m\u00e9todo de pago con el que hizo el pedido.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-1870607124\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1870607124-label\" class=\"accordion-title plain\" href=\"#accordion-item-necesito-un-producto-que-no-est\u00e1-en-vuestra-tienda-online,-\u00bfpod\u00e9is-conseguirlo-y-envi\u00e1rmelo?\" aria-expanded=\"false\" aria-controls=\"accordion-1870607124-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Necesito un producto que no est\u00e1 en vuestra tienda online, \u00bfpod\u00e9is conseguirlo y envi\u00e1rmelo?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1870607124-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1870607124-label\">\n\t\t\t\r\n\r\n\u00a1Por supuesto! Simplemente contacta con nosotros indicando lo que buscas y te lo haremos llegar si hay stock en nuestro pa\u00eds.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-90","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Preguntas Frecuentes - Iberoo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/iberoo.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Preguntas Frecuentes - Iberoo\" \/>\n<meta property=\"og:url\" content=\"https:\/\/iberoo.com\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Iberoo\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-18T00:43:47+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/iberoo.com\\\/faq\\\/\",\"url\":\"https:\\\/\\\/iberoo.com\\\/faq\\\/\",\"name\":\"FAQ - 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