{"id":90,"date":"2013-08-11T20:13:42","date_gmt":"2013-08-11T20:13:42","guid":{"rendered":"http:\/\/localhost:8888\/test\/?page_id=545"},"modified":"2026-03-18T01:43:47","modified_gmt":"2026-03-18T00:43:47","slug":"faq","status":"publish","type":"page","link":"https:\/\/iberoo.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-center\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >FOIRE AUX QUESTIONS<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n\n<p>Si c'est la premi\u00e8re fois que vous faites des achats dans notre boutique en ligne, vous avez probablement beaucoup de questions, et dans cette section, nous souhaitons r\u00e9pondre aux questions les plus fr\u00e9quemment pos\u00e9es par nos clients.<\/p>\n\n<h3 class=\"accordion_title\">Foire aux questions<\/h3><div class=\"accordion\">\r\n\r\n\t<div id=\"accordion-3662623270\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3662623270-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfa-qu\u00e9-pa\u00edses-hac\u00e9is-env\u00edos?\" aria-expanded=\"false\" aria-controls=\"accordion-3662623270-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Dans quels pays effectuez-vous des livraisons\u00a0?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3662623270-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3662623270-label\">\n\t\t\t\r\n\r\nNotre syst\u00e8me de vente en ligne permet d'effectuer des achats depuis tous les pays de l'Union europ\u00e9enne, y compris le Royaume-Uni. Si vous r\u00e9sidez dans un autre pays, veuillez nous contacter afin que nous puissions \u00e9tudier les solutions pour vous exp\u00e9dier vos produits.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-1019933559\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1019933559-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfcu\u00e1nto-tardan-en-llegar-los-pedidos?\" aria-expanded=\"false\" aria-controls=\"accordion-1019933559-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Combien de temps faut-il pour que les commandes arrivent ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1019933559-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1019933559-label\">\n\t\t\t\r\n\r\nEl tiempo medio de tr\u00e1nsito de nuestros env\u00edos es de 3 a 5 d\u00edas desde que sale desde nuestro almac\u00e9n.\r\n\r\nLos pedidos nosotros los preparamos muy r\u00e1pido, de hecho si el pedido lo haces antes de las 12 de la ma\u00f1ana seguramente se enviar\u00e1 el mismo d\u00eda.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-23846473\" class=\"accordion-item\">\n\t\t<a id=\"accordion-23846473-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfcu\u00e1les-son-las-formas-de-pago-que-acept\u00e1is?\" aria-expanded=\"false\" aria-controls=\"accordion-23846473-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quels modes de paiement acceptez-vous ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-23846473-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-23846473-label\">\n\t\t\t\r\n\r\nNous acceptons les paiements par virement bancaire ou par carte bancaire (cr\u00e9dit ou d\u00e9bit). Vous pouvez \u00e9galement financer vos achats en plusieurs fois gr\u00e2ce \u00e0 Klarna.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-1902059254\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1902059254-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfpuedo-devolver-productos?\" aria-expanded=\"false\" aria-controls=\"accordion-1902059254-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Puis-je retourner les produits\u00a0?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1902059254-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1902059254-label\">\n\t\t\t\r\n\r\nOui, mais veuillez d'abord lire les conditions g\u00e9n\u00e9rales sur notre page de retours. <a href=\"https:\/\/iberoo.com\/fr\/retours-remboursements\/\">retours et de remboursements<\/a>.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-1502879062\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1502879062-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfllegar\u00e1n-en-buen-estado-los-productos-refrigerados?\" aria-expanded=\"false\" aria-controls=\"accordion-1502879062-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Les produits r\u00e9frig\u00e9r\u00e9s arriveront-ils en bon \u00e9tat ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1502879062-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1502879062-label\">\n\t\t\t\r\n\r\nPara el env\u00edo de productos refrigerados utilizamos diferentes m\u00e9todos de conservaci\u00f3n, como cajas de poliestireno herm\u00e9ticas y geles acumuladores de fr\u00edo para aguantar el producto refrigerado el m\u00e1ximo tiempo posible.\r\n\r\nEs importante que sepa que los productos que van envasados al vac\u00edo o las cu\u00f1as o quesos enteros no necesitan ser refrigerados y que si pide productos que necesitan refrigeraci\u00f3n debe recoger el paquete en la oficina de env\u00edo a la mayor brevedad posible para evitar que est\u00e9 all\u00ed almacenado a temperatura ambiente.\r\n\r\nPersonalmente recomendamos evitar productos como queso en lonchas, queso fresco u otros productos en los que no se pueda romper la cadena del fr\u00edo, si lo hace usted ser\u00e1 el \u00fanico responsable de si la mercanc\u00eda llega deteriorada.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-2214831648\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2214831648-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfqu\u00e9-hago-si-mi-pedido-llega-da\u00f1ado-o-en-mal-estado?\" aria-expanded=\"false\" aria-controls=\"accordion-2214831648-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Que faire si ma commande arrive endommag\u00e9e ou en mauvais \u00e9tat ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2214831648-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2214831648-label\">\n\t\t\t\r\n\r\nSi al recibir su pedido observa que la caja viene da\u00f1ada o que puede haber sufrido alg\u00fan tipo de maltrato en el transporte, no lo rechace, simplemente al firmar el albar\u00e1n de entrega pida que pongan en las observaciones que el paquete no estaba en buenas condiciones.\r\n\r\nUna vez lo tenga en su poder haga fotograf\u00edas del estado del env\u00edo antes de abrirla y de los productos que se hayan da\u00f1ado de su interior una vez que la haya abierto, despu\u00e9s h\u00e1ganos llegar las im\u00e1genes por Whatsapp.\r\n\r\nTodos nuestros env\u00edos est\u00e1n asegurados y nosotros nos encargaremos de reclamar el importe a la agencia, a usted se le abonar\u00e1 el importe de los productos da\u00f1ados d\u00e1ndole a elegir entre cup\u00f3n para su pr\u00f3xima compra o reembolso del dinero al m\u00e9todo de pago con el que hizo el pedido.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-787360504\" class=\"accordion-item\">\n\t\t<a id=\"accordion-787360504-label\" class=\"accordion-title plain\" href=\"#accordion-item-necesito-un-producto-que-no-est\u00e1-en-vuestra-tienda-online,-\u00bfpod\u00e9is-conseguirlo-y-envi\u00e1rmelo?\" aria-expanded=\"false\" aria-controls=\"accordion-787360504-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Necesito un producto que no est\u00e1 en vuestra tienda online, \u00bfpod\u00e9is conseguirlo y envi\u00e1rmelo?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-787360504-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-787360504-label\">\n\t\t\t\r\n\r\n\u00a1Por supuesto! Simplemente contacta con nosotros indicando lo que buscas y te lo haremos llegar si hay stock en nuestro pa\u00eds.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-90","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Preguntas Frecuentes - Iberoo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/iberoo.com\/fr\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Preguntas Frecuentes - Iberoo\" \/>\n<meta property=\"og:url\" content=\"https:\/\/iberoo.com\/fr\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Iberoo\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-18T00:43:47+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/iberoo.com\\\/faq\\\/\",\"url\":\"https:\\\/\\\/iberoo.com\\\/faq\\\/\",\"name\":\"FAQ - 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